This course helps participants recognise the necessary knowledge and skills to either start off their career in the industry or are already preparing for a supervisory role by covering topics such as:  

Certificate in Room and Public Area Cleaning 

In this course, participants will learn the efficient operations to hotel room and public area cleaning.  

This is a complete professional course to train participants who work or plan to work in the housekeeping department in the hospitality industry by covering topics such as:  

Certificate in Front Office Skills  

This Front Office Skills course will ensure that participants are equip with the skills required to provide front office support in an effective and professional manner. Time management skills, interpersonal communication and general office administration are an integral component of this role.  

Participants will also have the necessary techniques to deal with guests effectively by gaining a range of new skills through topics such as:  

Supervisory  

Certificate in F&B Supervisory Skills  

F&B supervisors are generally responsible for all business operations of a dining establishment. Duties typically include interviewing, hiring, training, scheduling and managing employees, as well as overseeing inventory, supplies, and restaurant equipment.  

In performing this challenging work, food and beverage supervisors must be competent in a variety of core tasks and this course covers topics such as:  

Certificate in Housekeeping Supervisory Skills  

This course is geared towards participants who are already employed in a housekeeping supervisory role and encourages the development of more complex professional knowledge, allowing them to obtain the specific skills needed to thrive in a supervisory role.  

Participants will be recognised for their abilities, proving to colleagues and employers that they have the competency, vision and practicality to do the job in a safe, efficient and skilled manner through topics such as:  

Certificate in Front Office Supervisory Skills 

A front office supervisor assists in the management of daily front office operations and is also responsible for managing the first impressions of the guests. This course seeks to equip participants with in-depth skills and knowledge in the front office operations.  

Participants will be empowered to help set the standards to meet rising guests’ expectations in the industry though topics such as:  

First Time Supervisor

Being promoted to a supervisor for the first time is a career-defining move. Making the transition from employee to supervisor elevates you above the people who were your peers. It is a move that creates opportunities but also carries risks and responsibilities. The additional responsibility can be exciting but maintaining good relationships with subordinates and ensuring they perform well can be stressful and overwhelming at times.  

This course helps participants progress into the next phase of their career by covering topics such as:  

Managerial/Executive  

Certificate in F&B Operations and Management 

This course provides participants with the understanding of the key elements of F&B management in the areas of planning, organising, communicating, decision-making, motivation and control.  

Participants will learn about optimal operational efficiency through professional F&B management via topics such as:  

Certificate in Housekeeping Operations and Management 

Housekeeping is a crucial part for the growth of a hotel or hospitality business. Good standards ensure better sales and satisfied and loyal guests. Managers and Executive Housekeeper are responsible for the supervision, procurement, expense reporting and budgeting of the department.  

This course helps participants equip themselves with the required skills and knowledge to perform their roles through topics such as:  

Certificate in Front Office Operations and Management  

Working in the front office department includes a lot of intricacies and detailing that requires nurturing to grow into efficient front office managers. This course is aimed at those actively pursuing employment in front office operations management and seeks to help them gain these essential skills.  

This course helps participants progress into the next phase of their career by covering topics such as:   

Certificate in Human Resource Management 

Human Resource Management (HRM) is an essential function that focuses on the recruitment, development and remuneration of the people who work in an organisation. HR professionals will increasingly be expected to become enablers of human capital development and play a crucial role in the acquisition of talent in support of business goals.  

This course offers a deepening of HR knowledge and skills to working professionals and seeks to provide opportunities for participants who are either currently holding HR jobs or considering a future HR career progression or option through topics such as:  

First Time Manager 

​Being promoted to your first management position is exciting, but it can be difficult. The transition from from supervisor to manager is riddled with challenges, everything from establishing yourself as strong but approachable leader to doing your own work and managing a team efficiently.  

This course helps new managers change their skill-sets, and includes understanding the nature of work relationships and how they see themselves and the organisation by covering topics such as: